Legal

End User Licence Agreement

The terms on which we license you to use the Doover platform. Please read them before you accept them, because accepting them is what creates the agreement.

Last updated 9 October 2026

1. What this agreement is

This agreement governs your use of the Doover platform and its content, which together we call the Licensed Material. Doover is made and operated by Span Engineering Pty Ltd in Queensland, Australia. In this agreement we, us and our mean Span Engineering, and you and your mean the person or organisation using the Platform through an account we have issued.
Please read it to the end before you use the Licensed Material. By creating an account, ticking “I accept”, or using the Licensed Material, you confirm that you have read this agreement and our privacy policy, and that you agree to be bound by both.
If you do not agree, do not accept these terms and do not use the Licensed Material. If you have already accepted and later change your mind, stop using the Licensed Material and deactivate your account.
We may change this agreement from time to time. We will publish the new version at this address and update the date at the top, and where a change is material we will take reasonable steps to tell you. By continuing to use the Licensed Material after a change takes effect, you agree to the changed terms.
Except as set out in this agreement and the privacy policy, or as required by law, your use of the Licensed Material does not create any other legal relationship between you and us. Where you have a separate written contract with us, for example for a custom application or a managed deployment, that contract applies alongside this agreement and prevails over it if the two conflict.

2. Definitions

In this agreement, unless the context requires otherwise:

Platform: the Doover service we provide for use with your account, however you reach it: the web application, the Doover apps for iOS and Android, the application programming interface, and the device-side software and applications we supply or that you install through the Platform.
Content: everything within the Platform that we supply, including text, graphics, icons, images, software, databases, trade marks and other information.
Your Content: data and material that you, your devices or your team put into the Platform, including device readings, configuration, names, notes and files.
Licensed Material: the Platform and the Content together.
Services: has the meaning given in clause 3.
Intellectual Property Rights: all intellectual property rights, including copyright, patents, trade marks, domain names, design rights, confidential information, trade secrets and know-how, whether registered or registrable or not, and any application for or right to apply for registration.
Privacy Policy: the policy published at doover.com/privacy.
Website: doover.com and the other sites we operate under that domain.

3. The Services

The Services are the Platform and the related services that let you connect to and work with the devices provisioned to your account. In particular, they let you:

see live and historical data from the devices connected to your account;
control and configure those devices remotely;
receive alerts about significant events on your devices, and reports of their activity, by email and SMS;
install, configure and run applications on your devices, whether from our library or your own;
export reports from the data the Platform has logged; and
manage who in your team can see and control which devices.

4. Changes to the Platform

We may change any part of the Licensed Material at any time. We will tell you about changes where we think it appropriate, but you accept that we are not obliged to.
Access to the Platform or the Services may occasionally be restricted for repairs, maintenance or the introduction of new features. We will restore access as soon as we reasonably can.

5. Your licence

Provided you comply with this agreement, we grant you a non-exclusive, non-transferable, non-sublicensable, worldwide licence to access and use the Platform in connection with the Services, and to access and view the Content.
You must not:
1. use the Licensed Material in a way that could damage our reputation, the reputation of other users, or the goodwill and other rights associated with the Licensed Material;
2. reproduce, modify, adapt or communicate the Licensed Material, except where we have consented in writing or where you are using a sharing or export feature we provide for that purpose;
3. create derivative works based on the Licensed Material;
4. decompile, disassemble or otherwise reverse engineer any part of the Licensed Material, or allow anyone else to; or
5. attempt to gain unauthorised access to any data held by us or by any other user.
Where the Platform includes open-source software that we publish under its own licence, that licence governs that software and nothing in this clause narrows it.

6. Acceptable use

You agree that you will not use the Platform, or let anyone else use it:
1. to send, receive, upload or download anything technically harmful, including viruses, logic bombs, trojans, worms, corrupted data or other malicious software;
2. other than in keeping with accepted internet practice and the practice of any connected network;
3. in a way that is illegal or otherwise contrary to law;
4. in a way that places an unreasonable or disproportionately large load on our infrastructure; or
5. for a purpose other than the one we designed or intended it for.
You also agree not to:
1. try to get around our security or network controls, including by accessing data not intended for you, logging into a server or account you are not expressly authorised to use, or probing the security of other networks, for example by running a port scan;
2. scrape or extract data from, or hack into, the Platform;
3. engage in any unlawful activity in connection with the Platform or the Services; or
4. do anything which, in our reasonable opinion, stops another customer from properly using or enjoying the Platform or the Services.

7. Intellectual property

You own all Intellectual Property Rights in Your Content. You grant us a licence to store, process, transmit and display Your Content to the extent needed to provide the Services to you and to keep the Platform running.
We own all Intellectual Property Rights in the Licensed Material, except for content licensed to us by a third party, which remains that party’s.
Nothing in this agreement transfers any Intellectual Property Rights from us to you or to anyone else.
You will not do anything, directly or indirectly, that would or might invalidate or put in dispute our title in the Licensed Material.

8. Your account and your privacy

Any personal or sensitive information we collect or hold about you is handled strictly in accordance with the Privacy Policy. By accepting this agreement you also accept the Privacy Policy.
You warrant that:
1. the personal information you give us is accurate, and you will keep it up to date;
2. you will not create an account for anyone other than yourself, and will not hold more than one account, unless we have agreed otherwise, for example for a shared or service account;
3. if we disable your account, you will not create another without our permission;
4. you will not transfer your account to anyone else, share your login details, or let a third party use your account, without our written permission; and
5. if you become aware that someone else is using your account, you will tell us immediately, at which point we may deactivate it.
When you use a phone, tablet or other device to access the Platform, that device may ask for your permission to reach your content and information, and content others have shared with you. Your agreement with the maker of that device or its operating system governs how the device may use, store and transfer that content.

9. The mobile apps

The Doover apps for iOS and Android are part of the Platform and are licensed to you on the terms of this agreement. The terms of the store you installed them from, the Apple App Store or Google Play, also apply to your download and use of the app, and where those terms require something of us they apply as between you and the store operator as well.
Where an app asks for a device permission, such as to send you notifications, it is optional and can be turned off in your device settings, and the app will tell you what it is for before it asks.

10. Disclaimer and limitation of liability

It is your responsibility to make sure that the Platform and the Services meet your requirements before you rely on them. In particular, the Platform depends on connectivity we do not control, and an alert that cannot be delivered is not delivered. Where safety or compliance depends on an event being seen, keep an independent means of seeing it.
We take care over the accuracy and completeness of the Licensed Material, but it may contain errors and omissions and is liable to change. We will use reasonable endeavours to correct any error or omission as soon as practicable after being told of it.
We aim to keep the Platform fully operational, but we cannot guarantee uninterrupted access. We do not warrant that information sent through the Services will be sent accurately, reliably, on time or at all, or that the Platform is free from viruses or anything else that could harm your technology.
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this agreement excludes, restricts or modifies any right or remedy you have under a law that cannot be excluded by agreement. Subject to that:
1. we exclude all representations, warranties and terms, express or implied, other than those set out in this agreement;
2. we are not liable for any loss or corruption of data, for any interruption to the Platform or the Services, or for any special, consequential, indirect or incidental loss or damage, however it arises; and
3. where our liability for a breach of a non-excludable guarantee can be limited, it is limited, at our option, to supplying the Services again or paying the cost of having them supplied again.
Although we work to keep our systems secure, all electronic data transfer is potentially open to interception by others. We cannot and do not warrant that data sent through the Platform, or email to and from us, will not be monitored or read by others.

11. Ending the agreement

This agreement ends immediately if:
1. you deactivate your account, using the process in the Platform or by asking us; or
2. you breach this agreement and we decide to deactivate your account as a result. We will tell you at your nominated email address if that happens.
When the agreement ends, your licence under clause 5 ends with it. Your Content is then kept, and deleted, as the Privacy Policy describes under “How long we keep it”. Ask us if you need an export of it before it goes.

12. Who may use the Platform, and which law applies

The Platform is intended for use by you and the people you have authorised. We make no representation that the Services are available or suitable for use by anyone else.
Notwithstanding clause 12(a), if you let other people or organisations access the Platform or use the Services, you are responsible for the consequences and for compliance with all laws that apply to them.
This agreement is governed by the laws in force in the State of Queensland, Australia, and each party irrevocably submits to the non-exclusive jurisdiction of the courts and tribunals of Queensland.
If you have a complaint about this agreement, raise it with us first by email at info@doover.com. We will discuss it with you in good faith with the aim of resolving it by agreement.

13. Equipment and networks

The Services do not include the phone, tablet, computer or other equipment you need to reach the Platform, nor the internet or mobile connection it needs. The hardware you connect to the Platform is supplied under its own terms of sale.
Your agreement with your mobile or internet provider continues to apply while you use the Platform, and you are responsible for any data or connection charges that result. If you are not the person who pays for the device or connection you use, we assume you have their permission to use it for the Platform.

14. General

Any provision of this agreement that can and is intended to operate after it ends stays in full force and effect. Without limiting that, clause 7 (Intellectual property) and clause 10 (Disclaimer and limitation of liability) survive the end of this agreement.
A single or partial exercise or waiver of a right under this agreement does not prevent any other exercise of that right or of any other right. A party is not liable for any loss, cost or expense of another party caused or contributed to by any waiver, exercise, attempted exercise, failure to exercise or delay in exercising a right.
If any part of this agreement is invalid, illegal or unenforceable, that part is severed and the rest of the agreement remains in full force and effect.
No term of this agreement is to be read against a party on the basis that the party proposed it.
If you have a question about this agreement, or want more information about using the Licensed Material, contact us at info@doover.com or write to us at:

2a Gordon StreetNorth Toowoomba QLD 4350Australia